Frequently Asked Questions (FAQs)

 Welcome to Imaginisms FAQ page! We’ve compiled answers to some of the most common questions to make your shopping experience smooth and enjoyable. If you have any other questions, feel free to reach out to our support team.

 General Questions

 Q: Where are you located?

A: Our operations are based in Australia. Our address is: U2/59-61 Ardgower Road, Melbourne, Noble Park, 3174, Australia

Q: Do you have a physical store?

A: At this time, Imaginisms operates as an online store only. This allows us to bring you a wider range of products and exclusive online deals.

 Orders & Payments

 Q: What payment methods do you accept?

A: We accept the following payment methods for your convenience:

• Visa
• Mastercard
• Eftpos
• Amex
• Union Pay
• JCB
• Shop Pay
• Google Pay

 Q: Can I change or cancel my order after it’s placed?

A: Please contact us as soon as possible at support@imaginisms.com or call +61 468 947 618. We’ll do our best to accommodate your request if the order hasn’t been processed or shipped.

 Q: Is my payment information secure?

A: Yes, we take your security seriously. All transactions are encrypted and processed using secure payment gateways to ensure your personal information remains confidential.

 Shipping & Delivery

 Q: Where do you ship to?

A: We currently ship to addresses within Australia.

 Q: How long does shipping take?

A: Standard shipping usually takes 6-12 business days to arrive. 

 Q: How much does shipping cost?

A: Shipping costs are free for all orders to Australia

 Q: How do I track my order?

A: Once your order has shipped, you’ll receive an email with a tracking number. You can use this number to track your order on our website or the courier’s website. You may track your order by clicking this quick link ORDER TRACKING PAGE. 

 Returns & Refunds

 Q: What is your return policy?

A: We offer a 30-day return policy for unused, undamaged products in their original packaging. To initiate a return, please contact us at support@imaginisms.com.

 Q: How do I return an item?

A: To return an item, reach out to us via out CONTACT PAGE with your order details. We’ll guide you through the process and provide any necessary return labels.

 Q: When will I receive my refund?

A: Once we receive and inspect your returned item, we’ll process your refund. It may take 5-10 business days for the refund to appear in your original payment method, depending on your bank.

 Product Care

 Q: How do I care for my clothing items?

A: Each product may have specific care instructions. Refer to the product details on our website or the included care label for best practices.

 Q: Are your products environmentally friendly?

A: We strive to offer products that are ethically and sustainably sourced whenever possible. Check individual product pages for more details on eco-friendly options.

 Contact Us

 Q: How can I contact customer support?

A: You can reach our customer support team via:

• Email: support@imaginisms.com

• Phone: +61 468 947 618 

• Via contact form: https://imaginisms.com/pages/contact

We’re here to assist you Monday to Friday, 9.00 AM - 6.00 PM 

 If your question isn’t listed here, please don’t hesitate to get in touch! Thank you for choosing Imaginisms for your Fashion needs.